Privacy policy

At SCULVEA, operated by Créa Ecom, protecting your personal information is a priority. This policy explains what information we collect, how we use it, and how it is protected.

 

Information collected: name, email address, shipping and billing address, as well as the payment information necessary to process your order. Payment information is processed directly by Shopify Payments, a PCI-DSS certified processor; we never have access to your full credit card details, and this data is encrypted and 100% secure.

 

Use of data: your information is used solely to process and deliver your orders, provide customer service, and improve your shopping experience. Your shipping address is shared only with our carriers, solely for the purpose of delivering your package, and remains strictly confidential.

 

Tracking tools and cookies: our store uses Google Analytics and Meta Pixel to understand site navigation and optimize our advertising. These tools use cookies, which can be managed via the consent banner on our site.

 

Data sharing: we do not sell or rent your personal information to third parties. Your data is shared only with providers strictly necessary for processing your order (carriers, payment processor).

 

Your rights: in accordance with Quebec's Act 25 respecting the protection of personal information, you may at any time request access to, correction of, or deletion of your personal information by contacting us at contact@sculvea.ca. We will respond to your request within 30 days.